We do not only believe that our job consists in making good products but also building strong and long-term relationship with our customers. Our reputation among customers and their satisfaction are the main reasons for our success. Furthermore, whenever a customer makes an order, we can make approval samples on request. It is also in our own interest to get approval from the customer first before starting production. This is how we can afford a "Full After-Sales Service".
If the product does not meet your strict requirements, we can provide either immediate refund or immediate remakes at no extra cost to you. We have set up this model in order to set customers in a position of confidence and reliability.
Our Services:
1. We provides Top Level Customer Service that specialists are always standing by to solve any of your problem.
2. If you have any questions about the shipping time & defective quality , please do contact us, we can give you a satisfied answer & resolution.
3. Your 5-STAR POSITIVE feedback is very important for us and Please do NOT leave negative feedback without any communication.
FAQ
Q : How to get a sample?
A : Usually, we provide reference sample free of charge while you afford express charge. If need new build sample follow with your design that would charge sample fee, but while you order quantity is large we would return the sample fee to you.
Q : How to pay express charges if ordering samples?
A : You can use your DHL, FedEx, TNT, UPS account by freight collect at destination. For those customers that do not have a courier account, we will calculate the express freight charge for you and you can pay the freight charge directly to our company account, and then we deliver the samples to you by prepaid. We accept Westen Union, T/T, or any Secure Payment.
Q: Can we order the Quantity lower than your MOQ?
A: Yes, but we have to ask for surcharge to make it up to raw material suppliers.
Q: OEM service & Drawing format
A: We provide customized OEM service and accept AI /PSD format drawing sending by email or QQ.
Q: After-sale services warranty
A: We guarantee our quality on all of our items. If there is any quality problems, we would arrange to replace new one to you.
Q: What kind of Shipping Method we can use?
1. Sea shipping from Shenzhen port, Hongkong Port
2. Air Freight from Shenzhen, Guangzhou or Hongkong
3. Express courier: door to door by DHL, TNT, Fedex, UPS, EMS etc
Q: Lead time
A: Around 15-20 days after received the payment
Q : Payment Term
A : Payment Term: 30% deposit, 70% to be pay before delivery
About Us:
Yizexin technology Co., Ltd. with more than 12 years of development, has become a leading company in the field of customized acrylic gifts series.
Now YIZEXIN has a perfect operating system, a total of 20000 square miters dust-free workshops, more than 800 regular workers, the world's most advanced production equipment,in order to meet the customers requirements for the best quality.
Yizexin factory had passed ISO Audit,USJ approval,Disney FAMA Audit.
Now YIZEXIN is drawing more and more international concern. We have worked with many international famous brands.
With a strong Working team, up-to-date design idea, unique Aesthetic perception, advanced technology and strict quality control system, We have confidence that YIZEXIN must be able to bring you more surprises in the future.
